Kits United FC

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Frequently asked questions

We want you to be completely satisfied with your purchase. If for any reason you would like to exchange your item or request a refund, you may do so within 30 days of receiving your order.

Please note the following conditions:

Items must be returned in their original, unworn condition with all tags attached.
Personalized products (e.g., shirts with custom names or numbers) are non-exchangeable and non-refundable
Refunds will be issued to the original payment method once the returned item has been received and inspected
Customers are responsible for return shipping costs, unless the item was delivered incorrectly or is faulty.

We aim to process and ship all orders as quickly as possible. The estimated delivery time is between 7 and 15 business days, depending on your location.

Please keep in mind:

Delivery times may vary based on destination and local postal services.
Orders are typically dispatched within 1–3 business days.
You will receive a tracking number as soon as your order has been shipped.
Delays may occasionally occur due to customs processing or external factors beyond our control.

How much does shipping cost?

We are pleased to offer free worldwide shipping on all orders. Regardless of your location, your items will be shipped at no additional cost.

Please note the following conditions:

Free shipping applies to standard international delivery.
Estimated delivery times may vary depending on the destination.
Any customs duties or import taxes (if applicable) are the responsibility of the recipient
In rare cases, remote areas may experience extended delivery times.

By placing an order, you agree to these shipping terms. For any questions, please contact our customer service team.