Kits – Kits United FC

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Frequently Asked Questions

We aim to process and ship all orders as quickly as possible. Here’s what you need to know:

Order processing: Most orders are dispatched within 1–3 business days after payment is confirmed.
Estimated delivery time: Delivery usually takes 7–15 business days, depending on your location.
Tracking your order: You will receive a tracking number as soon as your order has been shipped, so you can follow it every step of the way.
Delivery variations: Shipping times may vary depending on your destination and local postal services.
Possible delays: Occasionally, delays may occur due to customs processing or other factors beyond our control.

We appreciate your patience and will do our best to get your order to you as quickly and safely as possible.

Yes, you can cancel your order within 48 hours of placing it.

To cancel, please send an email to contact@kitsunitedfc.com with your order number and the product you want to cancel.
If your order has already been shipped, you won’t be able to cancel it, but you can return the product once you receive it.
Our team will guide you through the process and make it as easy as possible.

We want you to be completely satisfied with your order. If you wish to return or exchange an item, please follow these steps:

Email us at contact@kitsunitedfc.com to request a return. Please include your order number and the product you wish to return in the email.
Our team will get in touch with instructions on how to return your item.
Items must be returned in their original, unworn condition with all tags attached.
Personalized products (e.g., shirts with custom names or numbers) are non-exchangeable and non-refundable.
Refunds will be issued to the original payment method once we have received and inspected the returned item.
Customers are responsible for return shipping costs, unless the item was delivered incorrectly or is faulty.

Shipping costs are automatically calculated at checkout and depend on your location and the shipping method you choose. This ensures you always pay a fair price for your order. Any free shipping offers will be applied automatically if eligible.

If you have any questions, our team is always happy to help.

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Contactform

For any questions, requests for additional information, or further assistance, please contact us by email at contact@kitsunitedfc.com. If your inquiry concerns an existing order, kindly include your order number to help us provide faster and more accurate support.

You may also reach us by completing and submitting our contact form. Our team is dedicated to delivering prompt, professional, and attentive service.

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